Privacy Policy

Creww Inc. (the “Company”) understands the importance of protecting customer’s personal information, and will observe the Act on the Protection of Personal Information (the “Act”) and endeavor to handle and protect personal information in an appropriate manner in accordance with this Privacy Policy (the “Privacy Policy”).

1. DEFINITION

In the Privacy Policy, personal information shall mean “personal information” defined in paragraph 1 of Article 2 of the Act.

2. PURPOSE OF USE

The Company shall use customers’ personal information for the following purposes:

  1. Provision of Company’s service;
  2. Notifications and responses to customer inquiries, with respect to Company’s service;
  3. Announcement regarding the Company’s products or services, etc.;
  4. Dealing with breach of the Company’s terms of use, policy, etc. (the “Terms”), with respect to Company’s service;
  5. Notifications of amendment to the Terms of Company’s service;
  6. Improvement of the Company’s service and development of new service, etc.;
  7. Creation of statistics data which is processed so that no particular individuals shall be identified, in connection with the Company’s service;
  8. Making available for search and inspection by other users in Company’s web-site; or
  9. other purposes related to the above purposes.

3. CHANGE OF PURPOSE OF USE

The Company may change the purpose of use of personal information to the extent that the purpose of use after the change is reasonably deemed duly related to the original purpose of use. When the purpose of use has been changed, the Company shall notify the customer of, or publicly announce the purpose of use after the change.

4. RESTRICTION ON USE

The Company shall not use personal information, without the consent of the relevant customers, beyond the scope necessary for the achievement of the purpose of use, unless permitted by the Act or other laws or regulations; provided, however, that this provision shall not apply if:

  1. the use of personal information is based on laws and regulations;
  2. the use of personal information is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the consent of the relevant customers;
  3. the use of personal information is specially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the relevant customers; or
  4. the use of personal information is necessary for cooperating with a national government, a local government, or a person or entity entrusted thereby in executing the affairs prescribed by laws and regulations and acquisition of the consent of the relevant customers may impede the execution of the affairs concerned.

5. PROPER ACQUISITION

The Company shall acquire personal information by a proper means, and shall not acquire it by a deception or other wrongful means.

6. SECURITY CONTROL

The Company shall sufficiently and appropriately supervise the Company’s employee to ensure the security control of personal information against the risk of loss, destruction, alteration or leakage. When the Company entrusts a third party with the handling of personal information in whole or in part, the Company shall sufficiently and appropriately supervise the third party to ensure the security control of personal information.

7. PROVISION TO A THIRD PARTY

The Company shall not provide personal information to a third party without the prior consent of the relevant customers, unless the disclosure is permitted by the Act or other laws or regulations; provided, however, that the following cases shall not be regarded as the provision to a third party:

  1. Cases where the Company entrusts a third party with the handling of personal information within the scope necessary for the achievement of the purpose of use;
  2. Cases where personal information is provided as a result of the succession of business in a merger or otherwise; or

8. DISCLOSURE

In cases where the Company is requested by a customer to disclose the personal information under the Act, the Company shall, after confirming that the request is made by the principal, disclose the personal information to the customer without delay (in cases where the Company does not have such personal information, the Company shall notify the customer to that effect); provided, however, that this provision shall not apply to cases where the Company is not obliged to disclose such personal information under the Act or other laws or regulations.

9. CORRECTION, ETC.

In cases where the Company is requested by a customer to correct, add or delete the personal information under the Act on the ground that such personal information is contrary to the fact, the Company shall, after confirming that the request is made by the principal, make a necessary investigation without delay within the scope necessary for the achievement of the purpose of use, and on the basis of the result, correct, add or delete the personal information and notify the customer to that effect (in cases where the Company decides not to make such correction, addition or deletion, the Company shall notify the customer to that effect); provided, however, that this provision shall not apply to cases in which the Company is not obliged to make such correction, addition or deletion under the Act or other laws or regulations.

10. DISCONTINUANCE OF THE USE, ETC.

In cases where the Company is (i) requested by a customer to discontinue using or to erase the personal information under the Act on the ground that such personal information is being handled beyond the purpose of use publicly announced in advance or has been acquired by a deception or other wrongful means,or (ii) requested by a customer to discontinue providing the personal information under the Act on the ground that such personal information is being provided to a third party without the customer’s consent, and where it is found that the request has a reason, the Company shall, without delay after confirming that the request is made by the principal, discontinue the use of or erase the personal information, or discontinue the provision of the personal information, as the case may be, without delay and shall notify the customer to that effect; provided, however, that this provision shall not apply to cases in which the Company is not obliged to make such discontinuance or erasure, or discontinuance of provision, as the case may be,under the Act or other laws or regulations.

11. TREATMENT OF ANONYMOUSLY PROCESSED INFORMATION

  1. When the Company produces anonymously processed information (defined in Paragraph 9 of Article 2 of the Act and limited to those constituting anonymously processed information database, etc. prescribed in Paragraph 10 of Article 2 of the Act; hereinafter the same shall apply), the Company shall process personal information in accordance with the standards prescribed by the rules of the Personal Information Protection Commission.
  2. hen the Company has produced anonymously processed information, the Company shall take measures for the security control in accordance with the standards prescribed by the rules of the Personal Information Protection Commission.
  3. When The Company has produced anonymously processed information, the Company shall disclose to the public the items of information relating to the individuals contained in the anonymously processed information pursuant to the rules of the Personal Information Protection Commission.
  4. hen the Company provides a third party with the anonymously processed information (including the same produced by the Company and the same received by the Company from a third party; hereinafter the same shall apply unless otherwise provided in the Privacy Policy), the Company shall disclose to the public the items of information concerning the individuals contained in the anonymously processed information to be provided to a third party and the method of provision thereof, and state to the third party explicitly that the information being provided is anonymously processed information, in advance pursuant to the rules of the Personal Information Protection Commission.
  5. When the Company handles the anonymously processed information, the Company shall not (1) collate the said anonymously processed information with other information, or (2) acquire descriptions, etc. or individual identification codes deleted from personal information, or information relating to the processing method carried out pursuant to Paragraph 1 of Article 36 of the Act ((2) shall be applied only to the anonymously processed information provided by a third party) in order to identify the individuals concerned with the personal information used to produce the anonymously processed information.
  6. The Company shall make efforts to take measures necessary to ensure the proper handling of the anonymously processed information, including measures necessary and appropriate for the security control of the anonymously processed information and dealing with complaints about the handling, including producing, of the anonymously processed information, and make efforts to disclose to the public the content of such measures taken.

12. USE OF COOKIES AND OTHER TECHNOLOGIES

Cookies or similar technologies may be used in the Company’s service. Such technologies help the Company to recognize the status of use of the Company’s service, etc. and contribute improvement of the service. When a user intends to disable cookies, the user may disable cookies by changing the web browser’s settings. Please note that when cookies are disabled, a part of the service may be unavailable.

13. USDESTINATION OF THE COMPANY’S SERVICE

The Company’s service is provided to users located in Japan and is not provided to users located in the EEA (European Economic Area) region. The Company acquires the information of the users through Company's service on the premise that they are users located in Japan, and the processing of information is done for users located in Japan.

14. CONTACT

With respect to requests for disclosure, etc., comments, questions, complaints and other inquiries regarding the handling of personal information, please contact the following.

Arc House Aobadai 3rd-floor, 1-18-14, Aobadai, Meguro-ku, Tokyo 153-0042, Japan
Creww Inc.
03-6455-1816 (main phone)
support@creww.me
Please note that the Company shall receive the contacts from 10 a.m. to 6 p.m. on weekdays.

15. CONTINUOUS IMPROVEMENT

The Company shall endeavor to review timely the status of the operation regarding handling of personal information and to improve such operation continuously. The Company may amend this Privacy Policy as necessary.

Effective as of October 5, 2018